Privacy Policy

TB Agency ("we", "us", or "our") operates this website and provides growth marketing services to businesses. We respect your privacy and are committed to protecting your personal data.

This policy explains what information we collect when you visit our site, how we use it, and the choices you have. It applies to visitors and prospective clients in the United Kingdom, United States, and anywhere else our site is accessed.

We may collect the following types of information:

• Contact details you provide — such as your name, company name, company website, email address, how you heard about us, and any notes you include when you submit our contact form.
• Chat messages — if you use our on-site chat assistant, messages are processed in your browser session. Live chat is not yet connected to a backend service; we do not permanently store chat conversations at this time.
• Technical and usage data — such as your IP address, browser type, device information, pages visited, and referring URL. This may be collected automatically through standard server logs or analytics tools if enabled.
• Preferences — such as your light or dark theme choice, stored locally in your browser.

We use the information we collect to:

• Respond to enquiries and schedule strategy calls
• Understand your business needs and prepare tailored recommendations
• Operate, maintain, and improve our website
• Communicate with you about our services, where you have asked us to
• Comply with legal obligations and protect our legitimate business interests

We do not sell your personal information.

If you are in the UK or European Economic Area, we process personal data on the following legal bases under UK GDPR and EU GDPR:

• Consent — where you submit a form or otherwise choose to share information with us
• Legitimate interests — to operate our website, respond to enquiries, and grow our business in a way that does not override your rights
• Legal obligation — where we are required to retain or disclose information by law

We use local storage in your browser to remember your theme preference (light or dark mode). This is a functional setting, not used for advertising.

We may also use cookies or similar technologies for essential site operation or analytics in the future. If we introduce non-essential cookies, we will update this policy and, where required, ask for your consent before placing them.

You can clear cookies and local storage at any time through your browser settings. Doing so may reset your theme preference.

Our website may rely on third-party providers to deliver fonts, images, video, hosting, or form processing. These providers may process technical data (such as your IP address) when you load our pages. We choose reputable providers and limit data sharing to what is necessary to run the site.

If you follow links to social networks or other external sites, their privacy policies apply — not ours.

We keep personal data only for as long as needed for the purposes described in this policy — typically while we are in active communication with you, or for a reasonable period afterwards so we can follow up on enquiries. We may retain certain records longer where required by law or for legitimate business purposes such as resolving disputes.

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal data, to object to certain processing, to withdraw consent, and to receive a copy of your data in a portable format.

UK and EEA residents also have the right to lodge a complaint with their local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and the right to request deletion, subject to certain exceptions.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under 16. If you believe we have received such information, please contact us and we will delete it promptly.

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes will be posted on this page. We encourage you to review this policy periodically.

If you have questions about this privacy policy or how we handle your data, get in touch:

• TB Agency
• Via our contact page